Question 1

How can I book an accommodation?

Accepted Answer

Simply find the space you love, select your dates, and complete your booking directly on the platform. Our team will be available to guide you through the entire process and answer any questions before, during, and after your stay.

Question 2

Are the apartments exactly like the photos?

Accepted Answer

Yes. We verify every property before listing it to ensure the photos accurately reflect the real space. We are committed to full transparency so you arrive with complete confidence and no surprises.

Question 3

What is included in my stay?

Accepted Answer

Every accommodation includes bed linen and towels, high-speed WiFi, a fully equipped kitchen, and essential toiletries. Some spaces offer additional amenities such as a pool, parking, or smart TV. Check each property's description for full details.

Question 4

Can I cancel or modify my reservation?

Accepted Answer

Yes. We offer flexible cancellation on the majority of our properties. You can cancel or modify your reservation directly from your account or by contacting our support team. Specific conditions vary by property and are shown in full before you confirm your booking.

Question 5

How does Hostee manage my property?

Accepted Answer

Hostee provides end-to-end management: from marketing and bookings on digital platforms to check-in, cleaning, and maintenance. You receive periodic reports and have full visibility into your property's performance.

Question 6

What services are included in property management?

Accepted Answer

Management includes booking administration, 24/7 guest support, professional cleaning between stays, preventive and corrective maintenance, professional photography, and listing optimization on platforms like Airbnb and Booking.com.

Question 7

How does Hostee ensure care for my property?

Accepted Answer

We have a pre- and post-stay inspection protocol, damage insurance, and an in-house maintenance team. Every incident is logged and immediately reported to the owner for full transparency.

Question 8

How does Hostee maximize my property's income?

Accepted Answer

We use dynamic pricing algorithms that adjust rates based on demand, season, and local events. Combined with our digital marketing strategy and platform optimization, we achieve occupancy rates above market average.

Question 9

When and how do I receive my payments?

Accepted Answer

Payments are made monthly via bank transfer, after deducting management and operating costs. You'll receive a detailed statement with all bookings, revenue, and deductions for the period.

Question 10

What are the property management service fees?

Accepted Answer

Hostee operates on a commission model based on generated revenue. There are no fixed monthly fees — we only charge when your property is generating income. Specific commission details are defined during the initial property evaluation.

Question 11

How long does the contract with Hostee last?

Accepted Answer

The minimum contract is 6 months with automatic renewal. This gives us time to implement our full positioning strategy and maximize your property's returns. After the initial period, you can renew with flexibility.

Question 12

Can I use my property during the contract?

Accepted Answer

Yes. You can block specific dates for personal use with sufficient advance notice. We just ask that you coordinate with our team to ensure availability and avoid conflicts with existing bookings.

Question 13

What happens if I want to cancel the contract?

Accepted Answer

You can cancel with 30 days' notice after the minimum 6-month period. We'll guide you through the transition process to ensure all existing bookings are honored and the handover is smooth.

Frequently asked questions

Booking and stays

Property management